Property Management News
In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be personable, attentive, and helpful in guiding prospects through the decision-making process. However, it is in these well-meaning interactions that one of the most common and costly fair housing risks can emerge: steering. Steering rarely begins as an intentional act of discrimination. More often, it develops gradually, rooted in a desire to be helpful or to “make things easier” for a prospect. Understanding how customer service instincts can quietly turn into compliance issues is critical for housing... Read more
By Nate Bernstein, Esq., Managing Attorney of LA Real Estate Law Group If you are negotiating settlement in an unlawful detainer case in Court, outside of the courtroom,...
Your virtual tours accomplish one of two things. They either attract and qualify prospective renters, helping them visualize what your units and amenities look like...
A new survey shows that multifamily landlords are increasingly worried about late payments from their tenants, a result that isn’t overly surprising as rising costs on...
Participating in a webinar on the multifamily market, Ariana Rasansky, JLL vice president of regional operations for multifamily property management, was asked a...
KEY TAKEAWAYS States are introducing new rules to limit or eliminate “junk fees” in rental housing, focusing on application charges, late fees, and hidden costs. Reforms in Vermont, California, and New York restrict screening fees, mandate transparency, and require refunds in specific cases. Colorado, Oregon, and Nevada have introduced strict limits on late fees and prohibited charges for routine landlord responsibilities. As federal efforts stall, state and local governments are becoming the primary regulators of non-rent charges in multifamily housing. States Step In as Federal Action Stalls Across the country, states are responding to growing concerns over “junk fees” in... Read more
As demographic shifts and evolving consumer expectations reshape the multifamily housing market, institutional property managers are responding with targeted operational...
“The Residences at…” format is failing—and voice search is the reason why. Smart speakers, voice assistants, and voice-to-text tools are influencing how...
A property move can look straightforward when you first plan it, but the work behind it often grows faster than expected. This is even more true today as investor...
Price can be one of the most important factors people consider when looking for housing. But what happens when the rental price advertised doesn’t represent the price...
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