Property Management News
Maintenance requests are often the most frequent interactions residents have with property management. For many residents, the speed and fairness of these responses set the tone for their overall satisfaction. A quick, consistent, and respectful response can build confidence in the community and reassure residents that their concerns are being addressed. On the other hand, when delays occur without explanation or when residents perceive favoritism, frustration grows quickly. This dissatisfaction can spill over into complaints, poor reviews, or even formal fair housing claims. Viewing maintenance not just as a repair function but as a form of customer service helps property managers... Read more
Minnesota is known for having relatively strong protections for renters. But in one high-profile case, those protections were pushed to their limits and exploited. A...
Emotional support animals (ESAs) remain one of the most misunderstood areas of fair housing compliance. While property managers and housing providers often encounter...
Car break-ins are no longer isolated incidents — they are a growing concern for multifamily properties nationwide. A car is broken into every 26 seconds in the...
Watch the Webinar Recording Below: Download the Slides 👉 Click here to download the presentation slides (PDF) Join the American Apartment Owners Association...
In the world of property management, training often zeroes in on the familiar—race, disability, familial status. But what about age? While not a federally protected class under the Fair Housing Act, age continues to show up in housing-related decisions, marketing language, and resident interactions. For compliance professionals and property managers, the absence of federal protection doesn’t mean a free pass. Instead, it signals an opportunity to refine staff training and tighten internal policy to prevent unintentional bias. When Age Isn’t Protected—But Still Matters The Fair Housing Act doesn’t include age as a protected category, which can create a false sense of security.... Read more
Smart locks are revolutionizing home security. With that being said, if you’re still relying on traditional keys, you’re missing out. Smart keyless entry locks are...
In a ruling that could reshape how landlords approach late rent fees, the Kansas Supreme Court last week upheld a district court’s decision requiring a tenant to pay...
In property management, some of the most important decisions are the ones made quietly, without fanfare, applause, or even acknowledgment. They’re the choices that...
DAPHNE, Ala. (WALA) – Baldwin County deputies have arrested a couple they said defrauded homeowners out of tens of thousands of dollars in rent by refusing to pay....
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