Property Management News

When Customer Service Crosses the Line in...

In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be personable, attentive, and helpful in guiding prospects through the decision-making process. However, it is in these well-meaning interactions that one of the most common and costly fair housing risks can emerge: steering.  Steering rarely begins as an intentional act of discrimination. More often, it develops gradually, rooted in a desire to be helpful or to “make things easier” for a prospect. Understanding how customer service instincts can quietly turn into compliance issues is critical for housing... Read more

By Nate Bernstein, Esq., Managing Attorney of LA Real Estate Law Group If you are negotiating settlement in an unlawful detainer case in Court, outside of the courtroom,...

A new year is on the horizon and property owners are working through a market filled with high demand presenting a series of challenges. High mortgage rates and slow...

The conversation around cost management and compliance in property operations has always been delicate, but as we step into 2026, the connection between the two has...

The American Apartment Owners Association hosted its NY Landlord Legal Compliance Update 2025 to 2026 on December 9, offering clarity on the complex set of rental laws...

Fair Housing Lessons for a Festive Season

As the holidays approach, property management professionals face the annual challenge of balancing festive spirit with compliance. Communities come alive with lights, decorations, and events, but within this joy lies the responsibility to ensure that everyone feels equally welcome. The Fair Housing Act doesn’t take a holiday, and neither should inclusion. Understanding where celebration meets regulation is crucial for creating a community where every resident can comfortably embrace the season. Where Fair Housing Meets Holiday Cheer Fair Housing laws protect individuals from discrimination based on several factors, including religion. This protection extends to how properties display,... Read more

More than 4,000 Minnesota renters are eligible to get money back from a property management company accused of overcharging and stealing security deposits.  Attorney...

Maintenance requests are often the most frequent interactions residents have with property management. For many residents, the speed and fairness of these responses set...

Minnesota is known for having relatively strong protections for renters. But in one high-profile case, those protections were pushed to their limits and exploited. A...

Emotional support animals (ESAs) remain one of the most misunderstood areas of fair housing compliance. While property managers and housing providers often encounter...