Property Management News
The apartment industry spends enormous amounts of time discussing occupancy, conversion rates, resident satisfaction, and operational efficiency. Yet one of the biggest sources of friction in the renter journey is hiding in plain sight. Uncertainty. Not uncertainty about rent. Not uncertainty about availability. Uncertainty about pets. For millions of renters, the question isn’t simply: “Are pets allowed?” It’s: Which pets? How many? Are there breed restrictions? Weight limits? Monthly pet rent? Deposits? Are those deposits refundable? Are there one-time fees? What happens if I have two dogs instead of one? And far too often, those answers don’t arrive until... Read more
According to the Pew Research Center, approximately 71% of American households own at least one pet. Nearly half of U.S. households own a dog, around 35% own a cat, and...
Property managers make judgment calls every day. Most can be handled through established policies, training, and good documentation. But fair housing has a way of...
If there is one fair housing topic that has generated a disproportionate amount of litigation, complaints, training questions, and frustration over the past decade, it...
A resident has been violating a community rule for months. There has been thorough documentation, staff has issued reminders, and management is finally ready to...
The tenant screening market is competitive with numerous tenant screeners (aka consumer reporting agencies or CRAs) battling for business from property managers and landlords. In an effort to win more business, tenant screeners may opt for creative marketing strategies. However, not every idea is a good one. One example is sending consumer eviction information on postcards to unverified organizations in an effort to solicit business. This exact practice allegedly occurred in the case Clermont v. National Tenant Network, Inc. and LCIJ, Inc. The plaintiff filed a class action complaint in the United States District Court of New Jersey against the tenant screening firms alleging violations... Read more
Mayor Zohran Mamdani released the highly anticipated findings from his administration’s “Rental Ripoff” hearings on Thursday and laid out a list of ways that the...
Evicting a resident is always a stressful operational hurdle, but when that resident has a disability, the professional stakes go through the roof. Property managers...
Love for pets is at an all-time high and only continues to increase. The American Pet Products Association indicates that 71% of U.S. households own a pet, while...
When property management professionals hear the word “accessibility,” they often think about the physical features of a community. They picture accessible parking...
Accessibility