Property Management News
Maintenance teams are often focused on one thing: fixing the problem in front of them. A leaking faucet needs repair. An HVAC call needs prioritizing. A resident needs access to a unit. A work order needs to be closed out. But in property management, maintenance is rarely just about the repair itself. The way requests are prioritized, the way staff communicates with residents, and the way unusual situations are handled can all create fair housing concerns. That does not mean every maintenance decision is a compliance problem. It means maintenance teams are often closer to fair housing issues than they realize. Here are five common maintenance pitfalls that can create unnecessary risk—and... Read more
The apartment industry spends enormous amounts of time discussing occupancy, conversion rates, resident satisfaction, and operational efficiency. Yet one of the biggest...
According to the Pew Research Center, approximately 71% of American households own at least one pet. Nearly half of U.S. households own a dog, around 35% own a cat, and...
Property managers make judgment calls every day. Most can be handled through established policies, training, and good documentation. But fair housing has a way of...
If there is one fair housing topic that has generated a disproportionate amount of litigation, complaints, training questions, and frustration over the past decade, it...
A resident has been violating a community rule for months. There has been thorough documentation, staff has issued reminders, and management is finally ready to escalate. Then the resident files a fair housing complaint or requests a reasonable accommodation. Now what? The underlying violation did not disappear. The lease did not suddenly become unenforceable. But the context surrounding the next management decision has changed. This is where retaliation risk becomes complicated. A perfectly ordinary lease violation notice, non-renewal, or other enforcement action can attract very different scrutiny when it closely follows a resident exercising a fair housing right. The challenge is not... Read more
The tenant screening market is competitive with numerous tenant screeners (aka consumer reporting agencies or CRAs) battling for business from property managers and...
Mayor Zohran Mamdani released the highly anticipated findings from his administration’s “Rental Ripoff” hearings on Thursday and laid out a list of ways that the...
Evicting a resident is always a stressful operational hurdle, but when that resident has a disability, the professional stakes go through the roof. Property managers...
Love for pets is at an all-time high and only continues to increase. The American Pet Products Association indicates that 71% of U.S. households own a pet, while...
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