Property Management News
In property management, it’s tempting to lean on zero-tolerance screening policies. They’re fast, efficient, and feel like a safe bet against discrimination claims. But relying solely on an algorithm creates a real problem. When we prioritize a rigid “yes or no” over an actual conversation, we aren’t just being efficient—we’re often creating a legal liability and missing the human context that defines real risk. The challenge today isn’t just about who we let in, but how sophisticated and fair our process is for those we initially turn away. The Illusion of Objective Safety A common mistake in the industry is thinking that a blanket ban is a safe harbor. Many... Read more
At the federal level, landlords must comply with several key laws that protect tenants. These mainly address housing discrimination under the Fair Housing Act and...
Top dog-friendly apartments nationwide understand they’re competing with single-family homes, not just other apartments, and communities that embrace pets see stronger...
In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be...
A small amount of preparation early can help landlords avoid late payments, excessive complaints, property damage, and other issues that often stem from rushed or...
The National Fair Housing Alliance (NFHA) is the nation’s largest nonprofit fair housing organization, leading investigations, enforcement, advocacy, and research to advance equal housing opportunity. It processes the majority of fair housing complaints nationwide and plays a significant role in shaping enforcement priorities. Each year, the NFHA publishes a comprehensive report on housing discrimination. It does this by drawing on data reported by private fair housing organizations, the Department of Housing and Urban Development (HUD), state and local Fair Housing Assistance Programs (FHAP), and the Department of Justice (DOJ). For housing providers and industry professionals, NFHA’s... Read more
Across much of the country, rental housing is in a very different place than it was just a couple of years ago. After a historic run-up in demand and rents, vacancies...
New York City renters are now legally entitled to clear, accessible information about whether stabilized apartments exist in their buildings. Last week, Local Law 86,...
The slippery slope of steering when customer service crosses the line in property management trying to be helpful or to “make things easier” for a prospect. In...
The national median rent fell 0.8% in December, and now stands at $1,356. This closes the book on 2025, with five consecutive months of rent declines. Based on recent...
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