Property Management News
A tenant moves out, so you walk through the rental, and there it is: a stained carpet, scratched floor or a wall full of nail holes. Now comes the question landlords face all the time. Is this normal wear and tear that comes with owning a rental, or is it tenant damage that can be charged against the security deposit? Sometimes the answer is obvious. Often, it isn’t. The line between everyday wear and actual damage can get surprisingly blurry, and making the wrong call can lead to disputes with tenants or even legal trouble. For example, take a kitchen that gets used every day. Eventually, it’s going to show it. Cabinet handles loosen, countertops pick up a few scratches, and the floor... Read more
The apartment industry spends enormous amounts of time discussing occupancy, conversion rates, resident satisfaction, and operational efficiency. Yet one of the biggest...
Maintenance teams are often focused on one thing: fixing the problem in front of them. A leaking faucet needs repair. An HVAC call needs prioritizing. A resident needs...
The apartment industry spends enormous amounts of time discussing occupancy, conversion rates, resident satisfaction, and operational efficiency. Yet one of the biggest...
According to the Pew Research Center, approximately 71% of American households own at least one pet. Nearly half of U.S. households own a dog, around 35% own a cat, and...
Property managers make judgment calls every day. Most can be handled through established policies, training, and good documentation. But fair housing has a way of turning an ordinary operational question into something much more complicated. A resident asks for an unusual accommodation. A new HUD announcement appears to change a familiar practice. Corporate guidance conflicts with something staff heard at a conference. A complaint is threatened, and suddenly everyone has a different opinion about what should happen next. The goal is not for property managers to become fair housing lawyers. It is to know when a decision has moved beyond routine operations and into territory where legal... Read more
If there is one fair housing topic that has generated a disproportionate amount of litigation, complaints, training questions, and frustration over the past decade, it...
A resident has been violating a community rule for months. There has been thorough documentation, staff has issued reminders, and management is finally ready to...
The tenant screening market is competitive with numerous tenant screeners (aka consumer reporting agencies or CRAs) battling for business from property managers and...
Mayor Zohran Mamdani released the highly anticipated findings from his administration’s “Rental Ripoff” hearings on Thursday and laid out a list of ways that the...
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