Property Management News
In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be personable, attentive, and helpful in guiding prospects through the decision-making process. However, it is in these well-meaning interactions that one of the most common and costly fair housing risks can emerge: steering. Steering rarely begins as an intentional act of discrimination. More often, it develops gradually, rooted in a desire to be helpful or to “make things easier” for a prospect. Understanding how customer service instincts can quietly turn into compliance issues is critical for housing providers... Read more
U.S. multifamily rents posted a modest increase in January, snapping a five-month decline, but heavy supply, slowing absorption and economic uncertainty point to a...
Landlords looking to upgrade their heating/cooling systems in their rentals should consider heat pumps among their options. This somewhat new technology is better for...
KEY TAKEAWAYS Only six of the 50 largest apartment metros remain landlord-friendly based on vacancy rates. The national median asking rent fell 1.5% year-over-year to...
The U.S. population grew by just 0.5% last year, a weak showing against the country’s already historically low growth rate. A single-year drop is likely to cause...
Running a rent special should never be viewed as an admission of failure. It’s a standard leasing lever that helps apartment communities address vacancy or seasonal shifts in demand—something every property experiences, no matter how well it’s managed or how popular it is with renters. When a special is needed, most teams start with a community-wide offer because it’s easy to implement and promote. We’re talking the classic “First Month’s Rent Free” or “$500 Move-In Bonus.” Those are familiar incentives to operators and renters, and they work. But applying community-wide specials too often can create unintended challenges. It isn’t the special itself—it’s... Read more
Even though we are in the middle of winter, spring will be here before we know it, and maintenance managers know that a proactive approach is key to staying prepared and...
The share of renters who were “just looking” or “in no hurry” in find a place peaked in 2025, according to a new report from Apartment List. Renters were...
Competition in the multifamily housing market is intensifying, with new developments offering upgraded amenities, leasing incentives, and smart-home features. These...
KEY POINTS The national median rent in January was $1,353, a drop of 1.4% compared with one year ago. The national vacancy rate was 7.3% in January, a record high on...
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