Property Management News
In property management, strong customer service is often praised as the key to successful leasing and resident retention. Leasing professionals are encouraged to be personable, attentive, and helpful in guiding prospects through the decision-making process. However, it is in these well-meaning interactions that one of the most common and costly fair housing risks can emerge: steering. Steering rarely begins as an intentional act of discrimination. More often, it develops gradually, rooted in a desire to be helpful or to “make things easier” for a prospect. Understanding how customer service instincts can quietly turn into compliance issues is critical for housing providers... Read more
Landlords looking to upgrade their heating/cooling systems in their rentals should consider heat pumps among their options. This somewhat new technology is better for...
Running a rent special should never be viewed as an admission of failure. It’s a standard leasing lever that helps apartment communities address vacancy or seasonal...
Even though we are in the middle of winter, spring will be here before we know it, and maintenance managers know that a proactive approach is key to staying prepared and...
Competition in the multifamily housing market is intensifying, with new developments offering upgraded amenities, leasing incentives, and smart-home features. These...
Here are 3 steps to help deal with tenants and frozen pipes and hopefully avoid the problem in your rentals and the maintenance calls that can result this winter. No. 1 – The preventative methods for tenants and frozen pipes There are several things that property managers should do to prevent pipes from freezing in their rentals. Give your tenants specific notice to keep kitchen and bathroom cabinet doors open at all times during freezing weather, and be sure any garage doors are closed. Keeping these doors open allows warm air from the house to enter under cabinets and sinks. Allow the cold water to drip from the faucets, and be sure your tenants keep the thermostat set to the right... Read more
A small amount of preparation early can help landlords avoid late payments, excessive complaints, property damage, and other issues that often stem from rushed or...
“So… what’s the real rent????” This question is being asked at apartment communities all across the nation, right now. Why? Because a prospect...
Roughly 1 in 3 renter-occupied housing units in America are in large multifamily buildings, the highest share in records dating to 2011, according to a Redfin...
There’s a pattern happening across multifamily marketing right now that’s costing communities residents—and most don’t even realize it’s...
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