Property Management News

Who Pays for What? The Wear and Tear Dilemma

A tenant moves out, so you walk through the rental, and there it is: a stained carpet, scratched floor or a wall full of nail holes. Now comes the question landlords face all the time. Is this normal wear and tear that comes with owning a rental, or is it tenant damage that can be charged against the security deposit? Sometimes the answer is obvious. Often, it isn’t. The line between everyday wear and actual damage can get surprisingly blurry, and making the wrong call can lead to disputes with tenants or even legal trouble. For example, take a kitchen that gets used every day. Eventually, it’s going to show it. Cabinet handles loosen, countertops pick up a few scratches, and the floor... Read more

Seven in 10 rental ads on TikTok are likely scams, according to a new study from CNC Intelligence. The digital forensics firm analyzed 3,141 rental listings on the...

You don’t need to live where you invest. But you do need to think differently about where you invest. Out-of-state investing used to mean finding cheap...

When a rental unit is left empty, there are several things that need to be done immediately. This is true whether the lease has been terminated and the tenants have...

Your renewal conversation just got more dangerous. Not because tenants are leaving. Because they’re not. And that changes everything about how you should...

Your Best Amenity May Already Be Built

Multifamily has spent years asking what amenity to build next. I think there is another question we need to ask first: Are we creating enough value from the amenities we already have? Picture a beautiful resident lounge. Designer furniture. Statement lighting. Multiple seating zones. Maybe a fireplace, coworking tables and a television wall. It photographs beautifully. It appears prominently on the property website. The leasing team points it out on every tour. Ownership invested significantly in building it. There is only one problem: Residents rarely use it. Is it still a successful amenity? That question has been on my mind as the multifamily industry continues to rethink what residents... Read more

Cars and trucks end up going through apartment building walls more often than you think and it is a loss owners do not plan for and then there are floods. Ask an...

Fire incidents remain one of the most costly and disruptive risks facing multifamily owners, with aging properties, deferred maintenance, and resident behaviors all...

Luxury is being judged before your leasing professional ever gets the chance to explain it. A prospect pulls into your property. She is not carrying a clipboard. She...

The multifamily industry has long operated under the assumption that turnover is largely inevitable. Residents relocate for jobs. They buy homes. Life circumstances...