Property Management News
Empathy, transparency and consistent communication can calm renters’ anxiety about their new homes and turn potential conflicts into loyalty, according to panelists at the Apartmentalize conference in New Orleans last week. From pre-leasing and construction delays to move-in day confusion and everyday complaints, they said on-site teams that listen first and respond quickly build trust that pays off in resident satisfaction and retention. Meeting Conflict With Empathy When conflicts occur, the leasing team must first acknowledge the resident’s feelings, said panelist Jamie Gorski, founder and president of apartment consulting firm Catchpoint Collective. “Tell them... Read more
The Onsite Application “Special & Close Have you ever heard this from a rental prospect? “This apartment is perfect! I have to get right back to work,...
You own your home outright or have significant equity. You’re relocating. Not selling. Natural question: “Why not just rent it out?” Sounds...
Data from the National Association of Realtors shows that the national median age for a first-time homebuyer is 40, the highest it’s ever been. Low housing inventory...
We tell residents they should feel at home in their community. We tell employees they’re a core part of that community. But do our day-to-day operations actually...
A resident has been violating a community rule for months. There has been thorough documentation, staff has issued reminders, and management is finally ready to escalate. Then the resident files a fair housing complaint or requests a reasonable accommodation. Now what? The underlying violation did not disappear. The lease did not suddenly become unenforceable. But the context surrounding the next management decision has changed. This is where retaliation risk becomes complicated. A perfectly ordinary lease violation notice, non-renewal, or other enforcement action can attract very different scrutiny when it closely follows a resident exercising a fair housing right. The challenge is not... Read more
KEY TAKEAWAYS Gen Z adults living at home represent latent rental demand in several US metros, with McAllen, TX, leading the list according to Chandan...
What today’s renters want most in 2026 is changing the way successful landlords market and manage their rental properties. Today’s renters are looking for more than...
The typical U.S. asking rent rose to $1,965 in June, up 2.2% annually, according to the Zillow Observed Rent Index. 39.7% of rentals on Zillow offered a concession in...
By Nate Bernstein, Managing Attorney of LA Real Estate Law Group. Hiring a property management company can relieve an owner of many of the day-to-day responsibilities...
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